Regional Reservations Agent

ROCCO FORTE HOTELS

ITALIAN REGIONAL OFFICES

Rome

RESERVATION AGENT

Main purpose:

The Reservation Agent provides booking and reservation services to our Guests, work with them over the phone, in person, or via email and strives to provide the best service.

Reports to: Regional Reservation Manager.

Main duties & responsibilities:

• The candidate will manage individual bookings for the Rocco Forte Hotels in Italy, according to company policies and procedures;

• Effectively use up selling and cross-selling techniques;

• Use appropriate product and experience description techniques;

• Follow-up with written e-mail offers and confirmations according to our standards;

• Maintain professional relationships with guests and colleagues.

We offer:

• Fixed-term contract (6 months) according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.

• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Previous experience as Reservations or Front Office Agent in hotels or tour operators;

• Excellent knowledge of English and Italian. A third language is a plus;

• Excellent communication skills with high-end clientele and good selling skills;

• Previous experience with hotel reservations software Opera;

• Motivation and ability to work in a fast and multitasking environment.

Workplace: Via Paolo Emilio 57, Rome.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).