Executive Housekeeper

ROCCO FORTE HOTELS

THE CARLTON

Milan

EXECUTIVE HOUSEKEEPER

Located in the vibrant heart of fashion district of Milan, The Carlton, opening in 2025, will have 71 rooms and suites, a restaurant, a wellness center and an exclusive garden lounge with an amazing view of the city. Designed by Olga Polizzi in collaboration with Paolo Moschino and Philip Vergeylen, the interior will combine tradition and modernity, delivering an authentic Milanese experience. Situated in a prime location overlooking Via della Spiga, renowned for its luxury boutiques, and just a few steps from Via Montenapoleone, The Carlton is set to become the new landmark of the fashion district.

Main purpose: The Executive Housekeeper is an Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she is responsible for the flawless running of the housekeeping department in order to ensure the highest standard of upkeep, hygiene and cleanliness of the hotel, including guest rooms, public areas, food and beverage outlets, banquet facilities and back of the house. Reports to: Room Division Manager or Hotel Manager.

Main duties & responsibilities:

·        Responsible for Housekeeping Department management, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following our standards and procedures setting departmental objectives in line with hotel objectives;

·        Inspect all areas and take corrective measures in order to meet LQA and RF Standards in terms of cleanliness maintenance and supply;

·        Responsible for selection, appraisal and professional training and development of Housekeeping staff. Responsible for talent management, acting as a coach and trainer for all the housekeeping staff; Responsible for staff time keeping and rotas of the team;

·        Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department;

·        Develops an operating budget for the Housekeeping department revenue, costs, staffing and all necessary equipment, monitoring and taking corrective actions to help assuring that budgeted sales and cost goals are attained;

·        Assure compliance with health and safety regulations in the Housekeeping and Laundry department;

·        Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs;

·        Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing, and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.

We offer:

·        Permanent contract according to C.C.N.L. Settore Turismo.

·        Learning & development activities and career opportunities.

·        Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

Competencies required:

•     Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

•     Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

•     Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

•     Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

•     Service excellence: Delivers service standards, which consistently exceed guest expectations.

•     Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

·        English and Italian knowledge at advanced level;

·        Professional experience, preferably at an international level, in the same role in Italy

·        LQA standards knowledge;

·        Evidence of self-development through specialized courses, conferences/workshops;

·        Knowledge of Microsoft Office Applications;

·        Knowledge of hotel management software (e.g. Opera).

Workplace: The Carlton, Via Senato 5, 20121 – Milan.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).