Executive Housekeeper

ROCCO FORTE HOTELS

HOTEL VILLA IGIEA

Palermo

EXECUTIVE HOUSEKEEPER

Main purpose: The Executive Housekeeper is an Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she is responsible for the flawless running of the housekeeping department in order to ensure the highest standard of upkeep, hygiene and cleanliness of the hotel, including guest rooms, public areas, food and beverage outlets, banquet facilities and back of the house.

Reports to: General Manager

Main duties & responsibilities:

• Responsible for Housekeeping Department management, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following our standards and procedures setting departmental objectives in line with hotel objectives

• Inspect all areas and take corrective measures in order to meet LQA and RF Standards in terms of cleanliness, maintenance, and supply

• Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs

• Responsible for selection, development and performance appraisal of Housekeeping Department. He/she will manage the staff rota planning of Housekeeping and Laundry.

• Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department.

• Accountable for all the supplies, par-stock and equipment assigned to the Housekeeping Department. In charge of organising the team to cope with the inventory and requisitions deadlines

• Responsible for leading the department in order to reach financial, quality and people objectives.

• Suggest profit and quality improvement to the management.

• Assure compliance with health and safety regulations in the Housekeeping and Laundry department.

• Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing, and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.

• Participate in all pre-opening, refurbish and renovation projects planning, execution and final set up

• Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions

• Keep abreast of all new equipment and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends

• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos and other specific duties related to the job function

• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

Competencies required:

• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

• Service excellence: Delivers service standards, which consistently exceed guest expectations.

• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

• English and Italian knowledge at Intermediate/Advanced level;

• Professional experience, preferably at an international level, in the same role in Italy

• LQA standards awareness;

• Evidence of self-development through specialized courses, conferences/workshops;

• Knowledge of Microsoft Office Applications;

• Knowledge of hotel management software (e.g. Opera).

Workplace: Villa Igiea, Via Belmonte, 43, 90142 Palermo.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).