F&B Manager

ROCCO FORTE HOTELS

HOTEL SAVOY

Firenze

FOOD & BEVERAGE MANAGER

Main purpose:

The F&B Manager will be in charge of the re-opening of the renovated Restaurant and Bar of the Hotel Savoy, after the huge effort made by the Company in reshaping both the outlets. He/she needs to maintain and consolidate the well-known exceptional service of the F&B Division for our Guests in compliance with Rocco Forte quality standards and procedures. 

Reports to: General Manager.

Main duties & responsibilities:

·        Manages the Restaurant, Bar and In Room Dining departments, according the to the Company policies, standard and procedures, maintaining its high reputation;

·        Leads by example utilizing a “hands-on” approach to management and assists developing highly motivated, pro-active F&B Team Members with the highest ethical standards in order to deliver a quality oriented service;

·        Develops an operating budget and monthly forecast for the department; he/she monitors and takes corrective action as necessary to help assuring that budgeted sales, cost goals and payroll costs are attained;

·        Deep knowledge of the local area, in order to develop, in collaboration with the PR Manager, attractive events and promote the venue through original and targeted initiatives, collaborating with local businesses and showcasing the local culinary and cultural highlights;

·        Works together with the Events Manager in organizing events;

·        Ensures that adequate cash procedures are followed and that documentation is reported in an    accurate and timely manner, as well Guest check analysis, ticket controls, and daily sales reports and analysis;

·        Responsible for recruiting, training and evaluating F&B Team Members;

·        Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented, in partnership with the L&D Manager;

·        Ensures that all the procedures regarding Health & Safety and HACCP are followed;

·        Creates and maintains personalized Guest relations, handling complaints when necessary;

·        Oversees the overall F&B service on a regular basis, ensuring quality standards.

We offer:

·        Permanent contract according to C.C.N.L. Settore Turismo.

·        Learning & development activities and access to the Be Forte system, our Learning Management System that allows our Team Member to create their own development plan.

·        Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

·        Access to BenefitHub portal, allowing multiple discounts on grocery, travels, clothes, restaurants and much more.

Competencies required:

·        Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.

·        Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.

·        Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.

·        Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.

·        Service excellence: Delivers service standards, which consistently exceed guest expectations.

·        Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:

·        Professional experience, preferably at an international level, in the same role for at least four years;

·        Italian and English knowledge at Advanced level. Third language preferred;

·        Excellent knowledge of the local area;

·        Excellent knowledge of all aspects of F&B Operations, including Restaurant and Bar Management, Banqueting and, In Room Dining;

·        Experience in quality driven projects;

·        Experience in change Management;

·        Proven experience in organizing events and promoting activities;

·        Familiarity with F&B Management systems such as Simphony.

Workplace: Hotel Savoy, Piazza della Repubblica 7, 50122 – Firenze (FI).

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).