Pubblicato il 21/02/2025
Le candidature per questa posizione sono chiuse.
Guarda le altre offerte!Dettaglio dell'offerta
Roma, Italia
Full-time
Tempo determinato
Da 1 a 2 anni
- €
Assunzione urgente
Italiano - Madrelingua
Inglese - C1 - Avanzato
ROCCO FORTE HOTELS
HOTEL DE RUSSIE
Rome
GUEST RELATIONS AGENT
Main Purpose:
The Guest Relations Agent is at Guests’ disposal to listen and to anticipate their needs, ensuring a pleasant and satisfying stay. Reports to: Guest Relations Manager.
Main duties & responsibilities:
· Create and maintain warm and sincere relationship with guests and colleagues, handling complaints, according to the company policies, procedures and standards;
· Address complaints (escalating to the Guest Relations Manager when needed) and go the extra mile to make sure our Guests are satisfied;
· Responsible for a warm reception to our guests while ensuring they are satisfied, assisted and guided throughout their stay;
· Ensure daily presence in the outlets, to ensure guest satisfaction & feedback on stay;
· Assistance to Front Office for Check-in procedures when required;
· Maintain the Guest database for future bookings, considering the preferences and updates guest profiles accordingly;
· Assist (together with the Guest Relations Manager) travel agents in the absence of the Sales Team representative;
· Ensure consistent communication between department managers, following up on guest requests and complaints;
· Promote the hotel outlets and activities.
We offer:
· 1 year fixed-term contract according to C.C.N.L. Settore Turismo.
· Learning & development activities and career opportunities.
· Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
· Staff celebrations.
Competencies required:
· Collaboration: Be able and willing to work as a team within the department and with other departments.
· Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
· Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
· Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
· Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements:
· Professional experience, preferably at international level, in the same role;
· Advanced level of English knowledge. A third language is preferred;
· Knowledge of hotel management software (e.g. Opera);
· Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);
· Strong passion for hospitality and attention to details.
Workplace: Hotel de Russie, Via del Babuino 9, 00187 - Rome.
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
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