In Room Dining Supervisor

ROCCO FORTE HOTELS

HOTEL SAVOY

Firenza

IN ROOM DINING SUPERVISOR

Main purpose:

The In Room Dining Supervisor oversee the delivery of the In Room Dining service, supervise the staff and ensure the best Guests’ experience. He/she cooperates with Restaurant team when required and maintain the high standards of the service.

Reports to: F&B Manager.

Main duties & responsibilities:

• Oversee all aspects of the daily operation of the hotel’s In Room Dining service, according to our service standards and procedures;

• Supervise all In Room Dining team.

• Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems;

• Supervise the in room dining service area in order to attract, retain, and motivate the employees;

• Ensure optimal level of service, quality, and hospitality are provided to guest;

• Conduct briefings, assign tasks, and monitor staff performance to ensure efficient and exceptional service delivery;

• Handle guest concerns or special requests with professionalism ensuring the highest level of satisfaction.

We offer:

• Fixed-term, full-time contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.

• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Professional experience at an international level, preferably in a deluxe hotel;

• English knowledge at Intermediate/Advanced level;

• Valid HACCP certification;

• Knowledge of F&B management software (e.g. Easymeal)

• Passion for service and ambition to grow professionally;

• Flexibility;

• Attention to detail.

Workplace: Hotel Savoy, Piazza della Repubblica 7, 50122 - Firenze.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).