Pubblicato il 10/03/2025 | Candidati per primo
Dettaglio dell'offerta
Fasano, Italia
Full-time
Tempo determinato
Da 1 a 2 anni
- €
da 13/04/2025
Italiano - C1 - Avanzato
Inglese - B2 - Intermedio superiore
ROCCO FORTE HOTELS
MASSERIA TORRE MAIZZA
Puglia
FRONT DESK AGENT TOURNANT
Main Purpose:
The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.
Reports to: Front Office Manager.
Main duties & responsibilities:
• Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;
• Night shifts;
• Responsible for providing to each Guest a warm and efficient hospitality;
• Build and maintain a personalised and professional relationship with Guests and colleagues;
• Support all the other departments’ teams in order to satisfy all Guests requests;
• Be proactive in self-development.
We offer:
• Seasonal contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
Competencies required:
• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements:
• Previous experience in Front Office Department;
• Fluent in English and Italian written and spoken;
• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
• Attention to detail in terms of content and accuracy;
• Possess excellent organizational skills and have an extremely high standard of order;
• Able to maintain the strictest confidentiality at all times.
Workplace: Masseria Torre Maizza, contrada Coccaro s.n., 72015 - Fasano (BR).
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
...Visualizza tutto
Prima di candidarti a quest’offerta assicurati che il tuo curriculum sia completo e aggiornato
Leggi attentamente l’offerta: il tuo profilo corrisponde alla posizione ricercata?
Se è tutto apposto invia la candidatura e aspetta una risposta da parte dell’azienda