Front Office Agent Tournant

ROCCO FORTE HOTELS

MASSERIA TORRE MAIZZA

Puglia

FRONT DESK AGENT TOURNANT

Main Purpose:

The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.

Reports to: Front Office Manager.

Main duties & responsibilities:

• Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;

• Night shifts;

• Responsible for providing to each Guest a warm and efficient hospitality;

• Build and maintain a personalised and professional relationship with Guests and colleagues;

• Support all the other departments’ teams in order to satisfy all Guests requests;

• Be proactive in self-development.

We offer:

• Seasonal contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.

• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.

• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.

• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.

• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Previous experience in Front Office Department;

• Fluent in English and Italian written and spoken;

• Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);

• Attention to detail in terms of content and accuracy;

• Possess excellent organizational skills and have an extremely high standard of order;

• Able to maintain the strictest confidentiality at all times.

Workplace: Masseria Torre Maizza, contrada Coccaro s.n., 72015 - Fasano (BR).

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).