Rooms Division Manager

ROCCO FORTE HOTELS

THE CARLTON

Milano

ROOMS DIVISION MANAGER

Located in the vibrant heart of fashion district of Milan, The Carlton, opening in 2025, will have 71 rooms and suites, a restaurant, a wellness center and an exclusive garden lounge with an amazing view of the city. Designed by Olga Polizzi in collaboration with Paolo Moschino and Philip Vergeylen, the interior will combine tradition and modernity, delivering an authentic Milanese experience. Situated in a prime location overlooking Via della Spiga, renowned for its luxury boutiques, and just a few steps from Via Montenapoleone, The Carlton is set to become the new landmark of the fashion district.

Main purpose: The Rooms Division Manager is responsible for Front Office and Housekeeping. He/She is one of our Ambassadors of Excellence: quality and Guest care will be his/her main focus. You will be responsible for the operations, strategies and development of Rooms Division Department, ensuring the highest standards of service. You will support and coordinate the department Managers in order to achieve the relevant key performance indicators of the property. Reports to: Hotel Manager.

Main duties & responsibilities: • Responsible for Room Division (Front Office, Housekeeping, Maintenance and Concierge departments) effective management and standards delivery. He/she will be the role model of Rocco Forte Hotels service style: great attention to personalization of Guest service and interaction and exquisite knowledge of the location. • Responsible for selection, appraisal and professional training and development of the Rooms Division department staff. Responsible for talent management, acting as a coach and trainer for all the Room Division staff; • Responsible for ensuring that Guests are greeted in a warm and professional manner, in accordance with Rocco Forte Hotels standards; • With the help of the Heads of Department, he/she develops an operating budget for the Rooms Division revenue, costs, staffing and all necessary equipment, monitoring and taking corrective actions to help assuring that budgeted sales and cost goals are attained. • Assists the Hotel Manager in order to assure compliance with health and safety regulations in the Room Division. • Develops and implement innovative strategies to improve the Guest experience; • Assists the Hotel Manager and the General Manager with special projects (e.g. weddings, conferences and partnerships); • Develops and implements strategies based on a deep understanding of competitor benchmarks and market trends; • Cooperates with all the other Managers in order to achieve Hotel goals and to provide the best personalized experience to our Guests.

We offer: • Permanent contract according to C.C.N.L. Settore Turismo. • Learning & development activities and career opportunities. • Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

Competencies required: • Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service. • Self Awareness: demonstrates awareness, accurate assessment and control of one’s own emotions, attitudes, beliefs, image and strengths in a way to maintain momentum, personal effectiveness and emotional stability, even in the face of adversity, provocation, stress and/or high workload. Recognises one’s own areas of personal and professional strength as well as areas for development. • Technically Skilled: demonstrates excellent technical ability and displays the skills and knowledge required to perform at the highest of levels. • Strategic Capability: able to see the whole picture, identify key issues, see relationships and draw elements together into broad coherent frameworks. Develops fresh ideas that provide solutions to all types of workplace challenges. Recognises and acts in accordance with the company and hotel goals and priorities. • Business Planning: understands our markets, competitors and business model. Uses financial and other management principles to plan and deliver business results. • Operational Excellence: produces consistent results, which continuously exceed guest expectations. Ensures that service delivery is at the forefront of all business decisions.

Other requirements: • Fluent in Italian and English. A third language is preferred (Spanish, French or German); • Professional experience as Room Division Manager in 5 stars hotels; • Preferable degree in hotel management; • Preferable evidence of self-development through specialized courses, conferences/workshops; • Knowledge of Health & Safety provisions at international and national level; • PC literate; • Knowledge of our national labour contract.

Workplace: The Carlton, Via Senato 5, 20121 – Milano (MI)

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).